This video features Kerim Baran of SolarAcademy and Rashid Abdur-Rahman of Zuper, a provider of an end-to-end field service management software application for solar and other field service businesses. Rashid talks about changes planned for early next year that further customize Zuper for the various segments of the solar market. The video is below.

Here is the video transcription:

Rashid Abdur-Rahman of Zuper: We are packaging some of the standard services that we know the solar industry uses just from our experience working with multiple solar industry customers. We have offerings – we are building features that are going to be great. For example for the O&M kind of organizations, some of their standard scenarios are going to be pre-packaged. A smaller O&M organization may come into Zuper and may find everything is just ready for them.

They’re not using and losing any of the configurability or the integrations that we offer, that is all available, but what is out of the box could be 80% there. They open up Zuper and they say, “Hey I can start assigning technicians right now and get them working.” I can imagine this is all the way from getting a subcontractor to work on a project, getting some of the standard practices on a critical damage kind of a project.

So we know what are the checklists that you need to configure. We know what kind of equipment you need to provide or, from a safety compliance kind of perspective, we will have safety practices kind of pre-packaged into the job flow so your technician on the field is going to checkbox, checkbox, checkbox, but you as the business don’t have to spend time configuring Zuper to where you need it to be exactly.

It’s going to be configured and you just personalize it: put in your logo, put in your graphics and you’re done. We’re getting to the point where we are customizing this by pre-packaged options for different verticals within the solar industry. O&M has got slightly different needs from, let’s say, what the installation folks have and we will have preconfigured sites ready for those kinds of customers so they don’t start from a blank slate. They start from a point where they feel they are 60% there, 80% there and they can start using it out of the box. That is our goal. Starting in 2023 first quarter I think new customers who sign up at that time are going to find Zuper that much easier to adapt just for this reason.