Cranky customers may get some relief from the hour long waits on the phone with manufacturers when trying to resolve an inverter issue and companies can perhaps save in the crazy labor cost that brings. Manufacturers are doing this by moving O&M services online. Fronius has an app that lets service techs troubleshoot and order needed solutions on-site with more ease. SMA added some O&M to their monitoring software to diagnose and even launch automatic replacement requests. Enphase now allows customers to request upgrades online and more.