This video features Kerim Baran of SolarAcademy and Rashid Abdur-Rahman of Zuper, a provider of an end-to-end field service management software application for solar and other field service businesses. Rashid gives an overview of how field service management helps field service businesses streamline operations. The video is below.
The transcription is below:
Rashid Abdur-Rahman of Zuper: Field service management is what lets you track and manage your remote workforce, people who are on the run. People who have to go on-site, you are coordinating between your back office and your field staff. You’re coordinating between your sales folks, your help desk folks, and the customer. And how do we keep everyone in the same loop? How do we keep everyone on the same page without relying on just making a phone call or text messages?
That’s what we do. So Zuper works to make all of this an integrated part of your business processes. So managing someone who’s remote at a customer site is as normal as, as process-oriented as, as convenient as managing someone in the office. That’s Zuper in a nutshell.